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One inbox for every channel
WhatsApp, Telegram, Email, SMS, and web chat flow into one focused workspace instead of five disconnected tools.
Multi-channel customer support
Every customer conversation,in one calm inbox.
WhatsApp, Telegram, Email and SMS — handled by your team in a single workspace, with AI ready when you need it.
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RO
Rafael Oliveira
+55 11 9421-xxxx
WAmore_horiz
Hi, I need help with my order #4821. It's been 5 days and still no tracking update.
14:10
Hello Rafael! Let me look into that right away. Can you confirm your email so I can pull up the order?
14:14 · Sent
Sure, it's rafael@email.com
Type a message or use / for quick replies...
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✦ AI draftsend
Trusted by support teams at
NNorthwindAAcumenLLumen.ioRRiverstoneBBeaconHHalcyon
Why teams switch to omnicrm.chat
A workspace built around your customer, not your tabs.
The handoff design leaned into a minimal, flat product language. This landing now follows that same rule: clear structure, product-led visuals, and a message rooted in the actual operator workflow.
auto_awesome
AI that drafts, never decides
Generate contextual reply suggestions, summaries, and rewrites while keeping agents in control of every send.
quick_phrases
Quick replies at speed
Use slash shortcuts and shared templates so the team responds consistently without repeating manual work.
group
Role-aware operations
Admins, managers, and agents each see the controls they need with auditability built into daily work.
timer
SLA-aware routing
Highlight risky conversations early and keep response promises visible across the whole operation.
monitoring
Metrics teams actually use
Volume, response times, channel mix, and workload surface in a language operators and leaders can act on.
See it in action
A workspace your team will actually enjoy opening.
The original landing prototype asked for a large product visual, so this section keeps that emphasis with a dashboard-style surface rooted in the same design system as the app.
Dashboard
Overview · Last 7 days
Last 7 days
download
chat
+12.4%247
Open conversations
timer
-18%1m 42s
Avg. response time
auto_awesome
+9.2%68%
AI-assisted
warning
-23
SLA at risk
Conversation volume
Daily inbound, all channels
InboundResolved
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Channel mix
Share of conversations
2,481conversations
WhatsApp
42%Telegram
24%Email
22%SMS
12%Channels
Meet your customers where they already are.
One shell for the channels that matter most to support and commercial operations, without pushing users back into disconnected provider-specific tools.
chat
Native integration
send
Telegram
Native integration
mail
Native integration
sms
SMS
Native integration
language
Web chat
Native integration
How it works
From scattered to centralized in an afternoon.
The design brief asked for a simple, readable step-by-step story. This version keeps that structure and pairs it with one composite visual instead of a noisy carousel.
Channels
WA
+55 11 4002-8922
TG
Telegram
@acme_support_bot
@
support@acme.co
SMS
SMS
+1 (415) 555-0188
FAQ
Questions you might be thinking right now.
Which channels do you support today?add
WhatsApp, Telegram, Email, SMS, and a hosted web chat experience are supported in the core product direction shown here.
How does AI assist work?add
AI suggests replies, summaries, and rewrites, but agents remain the final decision-makers before anything is sent.
Can teams use quick replies and tags together?add
Yes. The workspace is designed so quick replies, channel filters, and tag-based organization reinforce each other in one flow.
Is omnicrm.chat built for internal support teams?add
Yes. The landing and the product both position omnicrm.chat as an operational workspace for real internal business teams.
Can this evolve into broader CRM and commercial workflows?add
Yes. The wider product already points toward projects, proposals, tasks, and client management connected to conversations.
What should happen after this page?add
The intended next step is a sales conversation or controlled demo access so buyers can evaluate the real product feeling.
Ready to move?
Ready to give your team one calm inbox?
Talk to us about your stack, your channels, and your team. We'll show you how this product language maps onto your real operation.